FB purchase pixel fires on Credit Card but not on Paypal


(Bobo) #1

Hey guys,

I did a few test sales for my funnel for both CC payments and Paypal and I can’t see the Purchase event in the Pixel Helper when I buy with Paypal.
For CC payments I’m sending them to order confirmation page, and for Paypal payments I have generic thank you pages without dynamic price set up in Funnelish as next step.

Any idea why its not showing in Pixel helper?

Thanks!


(Samantha Lee) #2

Hmm,

I believe you are using our Facebook Pixel App? or are you using some custom code?

When using our Facebook Pixel app it should normally work without having to do anything differently… Can you share your order form and OTO or Thank you page?